Seasonal Intern – Cell Therapy Customer Support & Data Maintenance

Summary Description:

The Customer Support and Data Maintenance (CSDM) Intern is a dynamic role that will work to support the ScaleReady team by providing basic customer support, defining and documenting procedures, and helping maintain our internal records. Through these responsibilities, you will be directly involved in the day-to-day operations of ScaleReady’s Sales and Marketing operations within the breakthrough Cell Therapy industry.

This role will work onsite at ScaleReady’s headquarters in New Brighton, MN for up to 40 hours per week from June until August but could be extended if there is a mutual desire to do so.

Accountabilities Include:

• Accurately and tenaciously maintain salesforce.com customer relationship management (CRM) data records.
• Timely and precise generation of customer quotes and sample requests.
• Triage important customer communication channels and provide ad hoc customer service via email under the guidance of other team members.
• Document and test internal standard operating procedures (SOP).
• Assist team members by recognizing, or anticipating, moments of bandwidth limitations and proactively helping to alleviate them.

Qualifications:

• Pursuing a degree in the life sciences or business, or 1 year of experience in customer service.

Personal Characteristics:

• Detail oriented.
• Exceptional interpersonal skills and high social intelligence.
• Tenacious desire to see things through to the finish. Willing to ask questions, seek options and work outside the usual limitations to attain extraordinary results.
• Ability to work independently, easily moving from task to task in a high demand environment.
• Team player with an inherent desire to collaborate with others to make sure goals are achieved on time.
• Ability to handle sensitive and proprietary information with discretion and confidentiality.
• Wired to always operate with a sense of urgency while remaining congenial and without becoming demanding.
• Authentic in day-to-day practices by being credible and honest with those around, engaging with others to discover and share best practices.
• Embrace training and demonstrate resourcefulness with a passion for learning.

Reasons to Apply:

• Gain experience working in a small business with exposure to multiple functions.
• Learn about cutting edge techniques for the treatment of patients with cancer and autoimmune diseases.
• Exposure to the drug development lifecycle.
• Obtain valuable CRM experience using Salesforce.
• Develop process design skills.
• Work in a team-based environment.